Responsible Gambling
Crocobet is committed to promoting responsible gambling in the country of Georgia (Caucasus). We provide comprehensive tools and resources to help you stay in control.
Our Commitment
Crocobet believes that gambling should be a form of entertainment, never a source of financial stress or personal harm. As a licensed operator in the country of Georgia (Caucasus), regulated by the Revenue Service under the Ministry of Finance, we take our responsibility to protect players seriously.
We have implemented a comprehensive suite of responsible gambling tools that give players full control over their gaming activity. These tools are available to all registered users and can be activated at any time through account settings. Our customer support team is also trained to identify and assist players who may be experiencing gambling-related difficulties.
Responsible Gambling Tools
Deposit Limits
Set daily, weekly, or monthly caps on the amount you can deposit into your Crocobet account. Decreases take effect immediately; increases require a mandatory cooling-off period before activation to prevent impulsive decisions.
How to activate:
Navigate to Account Settings, select Responsible Gambling, then Deposit Limits. Choose your time period and enter your desired limit. Confirm your selection.
Loss Limits
Set a maximum amount you are willing to lose within a specific time period. Once your losses reach the defined limit, you will be unable to place further bets until the period resets.
How to activate:
Navigate to Account Settings, select Responsible Gambling, then Loss Limits. Set your preferred daily, weekly, or monthly loss ceiling.
Session Limits
Define how long you want each gaming session to last. When your session reaches the time limit, you will receive a notification reminding you to take a break. You can also set automatic session termination.
How to activate:
Navigate to Account Settings, select Responsible Gambling, then Session Limits. Enter your desired session duration in minutes or hours.
Self-Exclusion (Temporary)
Take a break from gambling by temporarily excluding yourself from all Crocobet services. Choose a period from 24 hours to 6 months. During this time, your account will be completely locked.
How to activate:
Navigate to Account Settings, select Responsible Gambling, then Self-Exclusion. Choose "Temporary" and select your desired exclusion period. Confirm your decision.
Self-Exclusion (Permanent)
Permanently close your account and exclude yourself from all gambling activities on Crocobet. This action is irreversible and cannot be undone. Your account will be permanently locked.
How to activate:
Navigate to Account Settings, select Responsible Gambling, then Self-Exclusion. Choose "Permanent." You will be asked to confirm multiple times. Contact support if you need assistance.
Cooling-Off Period
Activate a cooling-off period during which you can still access your account and withdraw funds, but cannot place any bets. This provides time to reflect without the pressure of active gambling.
How to activate:
Navigate to Account Settings, select Responsible Gambling, then Cooling-Off. Select your preferred duration and confirm.
Warning Signs
If you or someone you know is experiencing any of the following signs, it may indicate a gambling problem. Please seek help.
- Spending more money on gambling than you can afford to lose
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, family, or social obligations due to gambling
- Chasing losses by increasing bets to try to win back money
- Lying to family or friends about the extent of your gambling
- Gambling to escape personal problems or emotional distress
- Being unable to stop or reduce gambling despite wanting to
Getting Help
If you believe you may have a gambling problem, you are not alone. Crocobet's customer support team is available 24/7 and trained to assist players who need help. You can reach us via live chat, Viber, email, or phone.
The Georgian Gambling Association provides additional resources and referrals for problem gambling assistance in the country of Georgia. We encourage anyone who is struggling to reach out for professional support.
Frequently Asked Questions
How do I set deposit limits at Crocobet?
Go to Account Settings, select Responsible Gambling, then Deposit Limits. You can set daily, weekly, or monthly limits. Decreases are applied immediately, while increases require a cooling-off period.
Can I self-exclude from Crocobet?
Yes. Crocobet offers both temporary self-exclusion (24 hours to 6 months) and permanent self-exclusion. During exclusion, your account is fully locked. Navigate to Responsible Gambling in your account settings.
What happens during a cooling-off period?
During a cooling-off period, you can still log in to your account and withdraw funds, but you cannot place any bets. This gives you time to reflect on your gambling habits.
Is there help available for problem gambling in Georgia?
Yes. If you are experiencing problems with gambling, contact Crocobet's support team for guidance. The Georgian Gambling Association also provides resources and referrals for problem gambling assistance in the country of Georgia.
How does Crocobet prevent underage gambling?
Crocobet requires all players to complete identity verification (KYC) before they can play. The minimum age for sports betting is 18 and for casino games is 21. We use document verification and database checks to prevent underage access.
Can I reactivate my account after self-exclusion?
Temporary self-exclusion ends automatically after the selected period. Permanent self-exclusion is irreversible. If you have questions about reactivation, contact customer support.